When a transaction is processed, the client enters their credit card details on a encrypted payments page hosted on the PayGate system. Once submitted, the transaction data (including credit card numbers) are sent directly to the merchant's bank for authorisation. Transactions are processed 'once-off', and can not be resubmitted after completion.

Any credit card data stored by PayGate for reporting purposes is stored in a way that is compliant with the security policies set out by MasterCard and VISA. The credit card data we PayGate does store is not enough to be used to make a payment if it got into 'the wrong hands'. The Namaste-HealthShop is also only able to view a partial card number in the reporting site PayGate makes available to them, so there is no risk of the merchant fraudulently using credit card data they have access to.

Delivery Policy

Orders will be processed the same day if during working hours or alternatively on the next working day if the payment reflects in the bank account of Namaste Wellness Retreats. Delivery is done through Namaste Wellness Retreat's logistics partner, AO, and we strive to ensure that deliveries are made withn 2 - 7 working days of the order being processed. This is subject to stock availability.

Terms and Conditions (t's & c's)

Users must not make any purchase through namaste-healthshop.co.za unless they understand and agree to all Namaste Wellness Retreat's terms and conditions. Once payment is made for the purchase, it is deemed that the user has read and understood the terms and conditions for such a purchase. If users have any queries please contact Namaste Wellness Retreats before making any purchase through namaste-healthshop.co.za

Payment conditions

Namasté Wellness Retreats is a business in the alternative health industry that markets wellness products and health & wellness retreats.

Customer privacy policy

Namaste Wellness Retreats shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Namaste Wellness Retreats bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for Namaste Wellness Retreats via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy. 

Customer details separate from card details

Customer details will be stored by Namaste Wellness Retreats separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR). All refunds will be made in the Rand amount only

Country of domicile

This website is governed by the laws of South Africa and Namaste Wellness Retreats chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 100 Seventh Street, Parkmore, Sandton, South Africa

Company information

This website is run by close corporation based in South Africa trading as Namaste Wellness Retreats and with registration number 2009/199650/23